Return Policy


In the case that you are not completely satisfied with your purchase online, you have 14 days from date of delivery to ship the new or unused product back to us. To initiate a return, please follow this step-by-step guide.

1. Email with your order number as the subject title.

2. Tell us your name, the product(s) name, and reason for your return in the email.

We will respond to your request during our business hours. After your return request has been approved, you will receive return instruction to the provided email address.

NOT including custom orders.


carre d'or does not offer direct exchange. We ask that you return the merchandise for a full refund and place new order.


Once the returned merchandise has been quality checked and approved, carre d'or will issue a refund to the original method of payment and a confirm e-mail will be sent to you. Please note that it will take up to 5 business days to process the refund.